Detalhe da Oferta:
We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.
We are currently looking for a Quality Analyst for our project.
Role / Responsibilities:
Conduct Transaction Quality Audits
Conduct Transaction Data Analysis & Error Analysis
Provide Transaction Quality Metrics
Provide Feedbacks and suggestions for improvement
Publish Dashboards at defined intervals
Drive Quality Initiatives
Provide data inputs to internal stakeholders
Flexibility and availability for any ad.hoc business requirement
Understanding of the process, evaluation & feedback, reporting and analysis
Establish controls on Transaction Processing aiming for a Zero Defect Output
Report and Publish Transaction Quality Metrics
Error Analysis and Root Cause Analysis for process deviations
Adherence & record maintenance to Internal and External QMS Audit Requirements
Continuous Focus and Drive to meet and exceed SLAs
Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations
Responsible for carrying out improvement plans and projects on the areas identified as improvement areas on monthly basis
Requirements:
English C1
Basic knowledge on 7 QC tools
Basic knowledge on Six Sigma and Lean concepts
Comfortable with G suite, especially Google Sheets
Willingness to work in Flexible Shift timings
Detail oriented, rigorous, analytical
Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
Independent worker with decision making capacity
Our offer:
Base salary above average
Meal allowance (9,13€ per day worked, in meal card)
Healthcare and Dental Insurance (since day one)
Work from Office (shuttle will be provided)
Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.
Curious? send your resume to ---@---
Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
We are currently looking for a Quality Analyst for our project.
Role / Responsibilities:
Conduct Transaction Quality Audits
Conduct Transaction Data Analysis & Error Analysis
Provide Transaction Quality Metrics
Provide Feedbacks and suggestions for improvement
Publish Dashboards at defined intervals
Drive Quality Initiatives
Provide data inputs to internal stakeholders
Flexibility and availability for any ad.hoc business requirement
Understanding of the process, evaluation & feedback, reporting and analysis
Establish controls on Transaction Processing aiming for a Zero Defect Output
Report and Publish Transaction Quality Metrics
Error Analysis and Root Cause Analysis for process deviations
Adherence & record maintenance to Internal and External QMS Audit Requirements
Continuous Focus and Drive to meet and exceed SLAs
Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations
Responsible for carrying out improvement plans and projects on the areas identified as improvement areas on monthly basis
Requirements:
English C1
Basic knowledge on 7 QC tools
Basic knowledge on Six Sigma and Lean concepts
Comfortable with G suite, especially Google Sheets
Willingness to work in Flexible Shift timings
Detail oriented, rigorous, analytical
Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
Independent worker with decision making capacity
Our offer:
Base salary above average
Meal allowance (9,13€ per day worked, in meal card)
Healthcare and Dental Insurance (since day one)
Work from Office (shuttle will be provided)
Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.
Curious? send your resume to ---@---
Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
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